Best Western Plus Fernie Mountain Lodge - Kitchen

This is most outstanding Best Western I have ever stayed at. Resort level in all respects The pool/spa complex is at another level. The breakfast staff was welcoming. Rather than bàbble on, I will just post some pics.

Do not stay here if you value things like customer service. We had to change our reservation to an earlier date. Initially scheduled for March 17, we booked for March 1 instead. The stay was comfortable for a value stay. When realizing my mistake that the booking on the 17 was not cancelled I reached out to the hotel 24 hours in advance and explained my error. They informed me that since I had not yet been charged, if I cancelled with Expedia right away they would not charge me for this stay. I confirmed multiple times that this was the case and they stated I would not be charged if I went ahead with the cancellation. Upon calling back to confirm they could see I had cancelled, I was then informed they made a mistake and I would indeed be charged despite what I was previously told. Had they told me I would this initially I would have made arrangements to use this stay. It has taken multiple phone calls and emails between the hotel and Expedia- Expedia has stated they will waive the cancellation policy. Expedia emailed the manager to confirm this as the manager then told me it was up to Expedia to waive. Still, I was charged for a stay that I was told on two different accounts I would not be. Overall a poor customer service interaction. We will not be booking with Best Western hotels again and will be cancelling the 10 rooms we had reserved for our wedding this summer. Overall grade: F

After a long night due to icy highway it was so lovely to arrive at this property. Starbucks, and liquor store right in the same parking lot. Amazing front desk agents at the ready for a speedy check-in and much needed rest.. The property is so clean welcoming with all of its Christmas 🎄touches and smiles. |Thank you so much!

Dogs barking and howling, called the front desk, little was able to be done till owners finished their dinner. They must have paid more per night while they enjoyed their dinner we had to listen to their dog.

This hotel is well located and well maintained. Everything clean and functions well. Attached Boston Pizza is great. Staff friendly and helpful. Great pool area including an outdoor hot tub.

Great hotel! Clean and well cared for. The staff is friendly and very helpful. And it has guest laundry washers and dryers!

Location is really nice. Fernie is a great town. Nothing wrong with the hotel, but also nothing special. It is a standard Best Western. As far as breakfasts go it was above similar hotel chains.

The room was clean and roomy. The outdoor hot tub was also really great. The breakfast was awesome and the breakfast staff was welcoming, so I have no complaints about that either. However, I am not satisfied with the front desk staff as they attempted to over-charge me for two extra person. I explained that the total I paid already included four people to the front desk staff upon check in. He did take out the extra charge. BUT I WAS CHARGED AGAIN WITHOUT CONSENT the next day. I asked the front desk during check out why I was charged. She was rude and told me there was miscommunication between the staffs without apologizing. She said she would reverse the charge but not willing to disclose any info after that. I still have not received my refunds as of today. Extremely dissatisfied of the service provided by the front desk staff. Very unpolite and not welcoming. Being treated like this as a Diamond Select member is very questionable to the management of this hotel. Response to the manager: The fees should have not been there in the first place. I provided a proof of my payment from my BW app which clearly stated that the total I paid was for 4 adults. I just added the proof of payment to this review. I have not heard a thing about waving fee from the front desk staff. In fact, she was being defensive in the beginning and said I was wrong until I provided the proof of payment. But regardless, the front desk team will definitely need some more training. One positive note though - your breakfast staffs are super friendly with great service.

This is most outstanding Best Western I have ever stayed at. Resort level in all respects …

Do not stay here if you value things like customer service. We had to change our reservation to an earlier date. Initially scheduled for March 17, we booked for March 1 instead. The stay was comfortable for a value stay. …

After a long night due to icy highway it was so lovely to arrive at this property. Starbucks, and liquor store right in the same parking lot. Amazing front desk agents at the ready for a speedy check-in and much needed rest.. The property is so clean welcoming with all of its Christmas 🎄touches and smiles. |Thank you so much! …

Dogs barking and howling, called the front desk, little was able to be done till owners finished their dinner. They must have paid more per night while they enjoyed their dinner we had to listen to their dog.

This hotel is well located and well maintained. Everything clean and functions well. Attached Boston Pizza is great. Staff friendly and helpful. Great pool area including an outdoor hot tub.

Great hotel! Clean and well cared for. The staff is friendly and very helpful. And it has guest laundry washers and dryers!

Location is really nice. Fernie is a great town. Nothing wrong with the hotel, but also nothing special. It is a standard Best Western. As far as breakfasts go it was above similar hotel chains.

The room was clean and roomy. The outdoor hot tub was also really great. The breakfast was awesome and the breakfast staff was welcoming, so I have no complaints about that either. …

Enjoyed a recent 5 night stay. Genuine friendly staff and the best breakfast choices, quality and service. The hotel was conveniently located, quiet, clean and comfortable. The outdoor hot tub was great as was the pool. Would definitely stay here again.

The room was well maintained and very clean. Staffs were incredibly kind. Marlon at the café truly stood out - he treats every guest with genuine warmth and care. We’ll definitely stay at this hotel again on our next skiing trip.