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Big Way Hot Pot (4250 Kingsway)

5 - 4250 Kingsway, Burnaby · Restaurant

Official record from Fraser Health →

Inspection summary

Big Way Hot Pot (4250 Kingsway) has been inspected 13 times by Fraser Health Authority since April 14, 2023. The most recent inspection, on September 10, 2026, recorded 2 infractions.

4 of 13 inspections on record found no infractions at all. In the past 12 months there were 4 inspections with 5 infractions recorded. The higher-risk findings here relate to: Handwashing and staff hygiene, Pests and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded 5 times across 5 separate inspections, most recently on September 10, 2026. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded 5 times across 5 separate inspections, most recently on September 10, 2026. For example: 304 - Premises not free of pests [s. 26(a)]

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded 3 times across 3 separate inspections, most recently on July 24, 2025. For example: 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded once on February 10, 2026. For example: 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded once on January 23, 2025. For example: 209 - Food not protected from contamination [s. 12(a)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

13 inspections

  1. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION):
      • - Washroom soap dispenser was not operational. No soap available at the handsink.
      • Corrective Action(s):
      • - Staff replaced the battery at the time of inspection. Ensure all handsinks have liquid soap available.
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation:
      • - Some fruit flies and drain flies observed on the wall at the drink bar and the dishpit area.
      • Corrective Action(s):
      • - Sanitize all wall surfaces and install fly trap as necessary.
      • Date to be corrected by: Today
      • Violation Score: 3
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation:
      • - Gap observed between the floor and the door from the back (delivery) door.
      • Corrective Action(s):
      • - Install well-fitted door sweeper to cover all the gaps.
      • Date to be corrected by: 1 month
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation:
      • - Ice cream machine is moved to the sauce bar section without approval.
      • Corrective Action(s):
      • - Any food handling by the staff in the area will require a handsink. Move the unit back to the drink bar. Owner can consider installing a handsink in the sauce bar area to place the ice cream machine here.
      • Date to be corrected by: Today
      • Violation Score: 3
  2. Follow-Up Inspection

    0 infractions

  3. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • - Bleach sanitizer buckets did not read any chlorine off the test strips.
      • - Sanitizer bottle was empty.
      • Corrective Action(s):
      • - Above were only sources of sanitizer used inside the kitchen. Ensure sanitizer is used on food contact surfaces, counter tops and other surfaces prone to contamination. New bleach sanitizer was made at the time of inspection.
      • Violation Score: 5
      • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation:
      • - No hot water provided in the premises. The highest observed was 26.2C from the dishwashing sink. All other water outlets (washroom handsinks, handsinks, prep sink) have no hot water supply, all reaching below 26.2C.
      • Corrective Action(s):
      • - There must be hot and cold running water supply for safe operation of food service establishment. Cease the operation until hot water can be provided continuously throughout the day. Confirm the size of the hot water tank and if the hot water tank is malfunctioning. Repair or Replacement may be required. Closure Order issued.
      • Violation Score: 15
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation:
      • - Access to kitchen handsink is obstructed with a white bin and garbage bin.
      • Corrective Action(s):
      • - Ensure this handsink is accessible at all times. Relocate the bins in the kitchen.
      • Date to be corrected by: Immediately
      • Violation Score: 15
    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation:
      • - Back door sweeper is torn off.
      • Corrective Action(s):
      • - Replace the door sweeper. Ensure there is no gap.
      • Date to be corrected by: Feb 24, 2026
      • Violation Score: 3
  4. Follow-Up Inspection

    1 infraction

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation:
      • - Soap dispenser at the kitchen handsink is not working.
      • Corrective Action(s):
      • - Repair.
      • Date to be corrected by: Immediately
      • Violation Score: 15
  5. Routine Inspection

    2 infractions

    • 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • - Observed cooked pearls for bubble tea at 33C stored in the electric cooker in the bar.
      • Corrective Action(s):
      • - It appears that the electric cooker is not working and not capable of maintaining temperature at 60C or above. These pearls were made approx. 3.5 hours ago; item discarded at the time of inspection. Ensure to hot hold the pearls at 60C or above. If this cannot be done, the peals have to be time tracked and discarded every 2 hours.
      • Violation Score: 5
      • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation:
      • - Observed debris build-ups on the blender lid in the bar.
      • Corrective Action(s):
      • - These are hard-to-remove as they have built up over time. Ensure to deep clean them after soaking in warm detergent water and scrub it with brush to remove the build-ups.
      • Violation Score: 5
    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation:
      • - Observed gap at the bottom of the back exit door; left part of the door sweeper is missing.
      • Corrective Action(s):
      • - Reinstall the door sweeper and ensure there is no gap between the door and the floor.
      • Date to be corrected by 1 month.
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation:
      • - Debris build up and stains observed around the bar sink.
      • Corrective Action(s):
      • - Deep clean all dirty surfaces. Ensure to clean and wipe the area dry every night before closing.
      • Date to be corrected by: Today
      • Violation Score: 3
  6. Follow-Up Inspection

    0 infractions

  7. Follow-Up Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation:
      • REPEAT VIOLATION:
      • - Violation code 401 from the previous inspection report KKIM-DD7TJW has not been corrected;
      • - No handsoap available at the bar handsink. Staff stated that liquid soap in a squeeze bottle labeled as 'dish soap' is used instead to wash hands. Violation code 401 from the previous inspection report KKIM-DD7TJW has not been corrected.
      • Corrective Action(s):
      • - Squeeze bottle is not a proper dispensing container for hand soap. Remove dishsoap from the sink. Dishwashing should not be done at this sink. Equip liquid soap in a pump-style dispenser or automatic dispenser.
      • - Ensure liquid soap is available for use at the kitchen handsink next to the ice machine.
      • Date to corrected by: Feb 6, 2025
      • Date to be corrected by: Feb 6, 2025
      • Violation Score: 25
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation:
      • - Water pooling observed on the floor inside the storage room.
      • - Filth acculation observed around the hot water tanks in the storage room.
      • Corrective Action(s):
      • - Clean the areas noted above.
      • Date to be corrected by: Feb 6, 2025
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation:
      • REPEAT VIOLATION:
      • - Liquid soap dispenser at the handsink still does not work properly. Nothing is dispensed when the sensor is activated.
      • Corrective Action(s):
      • - Staff stated that new unit has been ordered. Ensure to install an operational dispenser by next week OR equip a different liquid soap in a bottle (fixed to the wall). Violation ticket will be issued if this correction is not made until the next follow up inspection.
      • Date to be corrected by: Feb 6, 2025
      • Violation Score: 15
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation:
      • - Staff belongings (clothings) still observed on the sheving units above the undercounter cooler inside the kitchen.
      • - Delivered goods are being stored on the hallway near the washroom and there is no space to place extra materials.
      • Corrective Action(s):
      • - Premises requires extra storage space. Remove the seatings in the dining area and use the space for extra storage. Use the storage room to store staff belongings.
      • Date to be corrected by: Feb 13, 2025
      • Violation Score: 5
  8. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation:
      • - REPEAT VIOLATION:
      • 1) No liquid soap available at the handsink (next to the ice machine) due to broken soap dispenser.
      • 2) No single use paper towel available available at the bar handsink (2 compartment sink).
      • Corrective Action(s):
      • - Ensure there is soap and single use paper towel availalbe at all handsinks.
      • - Extra paper towel was available upon request. Ensure there is one available by the 2 compartment sink until the access to the kitchen handsink is regained.
      • Violation Score: 15
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION):
      • - Cooking pan observed with the coating peeling off.
      • Corrective Action(s):
      • - Item discarded. Do not use damaged cooking equipment.
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation:
      • - Storage room is cluttered. Debris & stains observed on the floor.
      • - Walk-in cooler fan cover observed with dust build up.
      • Corrective Action(s):
      • - Clean the storage room.
      • - Remove the dust build up from the fan cover.
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation:
      • - Liquid soap dispenser at the handsink (next to the ice machine) battery is out.
      • Corrective Action(s):
      • - Replace the battery and ensure the dispenser is operational.
      • Date to be corrected by: Today
      • Violation Score: 3
      • 309 - Chemicals, cleansers, & similar agents stored or labeled improperly [s. 27]
      • Observation (CORRECTED DURING INSPECTION):
      • - Spray bottle (front of the house) with bleach label had an unknown cleaning agent that was not bleach.
      • Corrective Action(s):
      • - Ensure staff are aware which cleaning agents are being used and refill the chemical accordinlgy. Bleach sanitizer was made at the time of inspection to refill the bottle.
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation:
      • - Ice machine is blocking the access to the handsink.
      • - Bar area is over packed with storage and walkway is too narrow.
      • Corrective Action(s):
      • - The two compartment sink at the bar is not being actively used as a handsink. Replace the ice machine to smaller size, or relocate it to allow easy access to the handsink.
      • - Reorganize the bar area. Obtain reasonable walkway space.
      • Date to be corrected by: Feb 24, 2025
      • Violation Score: 5
  9. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • - Fried eggs observed at 30C on counter inside the kitchen. Kitchen staff stated that they were just prepared and they will be used for the rest of the day.
      • Corrective Action(s):
      • - Ensure proper cooling procedure is followed. Once the cooked items are cooled down to 20C or below within 2 hours, they should be transported to a working cooler to be cooled down to 4C or below within 4 hours. Do not store fried eggs on the counter for the whole day. This procedure should be educated to all kitchen staff.
      • Violation Score: 5
      • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION):
      • - No sanitizer in use in the kitchen.
      • Corrective Action(s):
      • - Staff was educated on making 200ppm bleach sanitizer. Ensure to mix 1 tablespoon of bleach to a gallon of water. All wiping rags should be saturated with the bleach sanitizer. Ensure this is done first thing in the morning before the store opens.
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION):
      • - No handsoap observed inside the dispenser at the kitchen handsink.
      • Corrective Action(s):
      • - Ensure staff washes their hands frequently. Soap was refilled at the time of inspection.
      • Violation Score: 5
    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation:
      • - Hole observed on the floor base underneath the bench seat next to the window.
      • Corrective Action(s):
      • - Block the hole.
      • Date to be corrected by: June 19, 2024
      • Violation Score: 3
  10. Routine Inspection

    0 infractions

  11. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION):
      • - Handsink in between the kitchen and the bar is blocked with a plastic box and hot water dispenser.
      • Corrective Action(s):
      • - Remove the hot water dispenser. Replace the stainless steel counter into a smaller size to ensure there is sufficient space to stand in front of the handsink. There should be no blocking of the access to the handsink from the bar and from the kitchen. Date to be corrected by: Aug 18, 2023
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation:
      • - Dust build up observed on the ceiling around the ceiling vents inside kitchen.
      • Corrective Action(s):
      • - Remove the dust build up.
      • Date to be corrected by: Aug 18, 2023
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation:
      • - Broken cold water tap of the prep sink next to the dishwasher.
      • Corrective Action(s):
      • - Repair the knob and ensure there is cold water supply at the prep sink.
      • Date to be corrected by: Aug 18, 2023
      • Violation Score: 3
  12. Follow-Up Inspection

    0 infractions

  13. Routine Inspection

    2 infractions

    • 203 - Food not cooled in an acceptable manner [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): - Observed house made chilli oil sauce in a big container measured around 40C. Staff stated they were prepared 2 hrs ago
      • Corrective Action(s): Ensure to follow correct cooling procedure. Cooked food should reach 60 deg C - 20 deg C within 2 hours and 20 deg C to 4 deg C or below within 4 hrs. Use smaller /more shallow containers and/or use ice wands to actively cool food items.
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - Live mouse observed in a tipcat trap inside kitchen (dishwashing area)
      • Corrective Action(s): discard themouse/install new glue board inside the trap. Premise is currently under monthly contract with Orkin. Increase the monitoring frequency to biweekly.
      • TO BE CORRECTED BY: April 21, 2023
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Debris observed on floors inside the kitchen - underneath cooler & equipment , and hard to reach areas.
      • - Debris observed on floors inside the dry storage room
      • - Debris observed inside ice machine
      • Corrective Action(s): - Clean areas noted above. Cleaning should be done everyday.
      • - Turn the rice machine off. Empty all ice out. Clean & sanitize.
      • TO BE CORRECTED BY: April 21, 2023
      • Violation Score: 9
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: - Two very big pots observed in use fore making broth. This size doesnot fit the size of the dishwashing sink.
      • Corrective Action(s): Remove these pots from the premises . Ensure all pots/pans in use are sized to fit in the sink and/or the dishwasher.
      • Violation Score: 3

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