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Hi Five Chicken (Kingsway)

4B - 4361 Kingsway, Burnaby · Restaurant

Official record from Fraser Health →

Inspection summary

Hi Five Chicken (Kingsway) has been inspected 10 times by Fraser Health Authority since November 26, 2024. The most recent inspection, on May 13, 2026, found no infractions.

5 of 10 inspections on record found no infractions at all. In the past 12 months there were 8 inspections with 5 infractions recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Protecting food from contamination and Pests.

The last 2 inspections in a row found no infractions. The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 4 times across 4 separate inspections, most recently on April 30, 2026. For example: 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded 2 times across 2 separate inspections, most recently on November 5, 2025. For example: 209 - Food not protected from contamination [s. 12(a)]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded once on April 30, 2026. For example: 304 - Premises not free of pests [s. 26(a)]

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded once on May 7, 2025. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

10 inspections

  1. Follow-Up Inspection

    0 infractions

  2. Follow-Up Inspection

    0 infractions

  3. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Dishwasher not achieving final sanitizing rinse of 50ppm Chlorine at time of inspection
      • CORRECTED AT TIME OF INSPECTION
      • EHO did observe chlorine test strips have expired September 2025
      • CORRECTED AT TIME OF INSPECTION - test strips have been ordered during inspection
      • Lower shelves where food and food equipment is stored and shelf where dishwasher racks are stored have rodent droppings on surfaces.
      • CORRECTED AT TIME OF INSPECTION
      • General condition of restaurant today in unacceptable condition. Staff were directed to stop food production and clean and sanitize all areas at time of inspection or facility will be ordered as closed.
      • .
      • Corrective Action(s): Ensure chlorine dishwasher is checked everyday
      • Chlorine test strips are to be used once per day at a minimum for testing of dishwasher operation
      • General condition of restaurant today in unacceptable condition. Do not under any circumstances allow restaurant to fall into conditions that were observed today. Rodent droppings on shelves storing food and food equipment is unacceptable.
      • .
      • Violation Score: 5
      • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Dishwasher not achieving final sanitizing rinse of greater than or equal to 50 ppm Chlorine.
      • Sanitizer was not being checked daily as test strips had expired September 2025
      • Upon arrival of EHO facility lacked sanitizer in every area.
      • CORRECTED DURING INSPECTION - EHO replaced sanitizer solution throughout the restaurant.
      • .
      • Corrective Action(s): Ensure dishwasher is checked daily. Facility is responsible for sanitation and to ensure dishwasher is adequately supplying chlorine to dishes.
      • .
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Lack of paper towels at back hand sink. Dispensing unit missing from back hand sink.
      • Hot holding unit blocking front paper towel dispensing area.
      • .
      • Corrective Action(s): Ensure these items are corrected IMMEDIATELY.
      • Paper towel dispensing unit to be installed at back area. Use paper towels on counter until such time as this can be repaired.
      • .
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Severe ongoing rodent infestation.
      • Infestation appears to have increased since previous inspection.
      • Rodent droppings on floors and lower shelves throughout facility.
      • .
      • Corrective Action(s): Pest Technician needs to service facility and determine:
      • - entry points
      • - nesting sites if any
      • - add traps
      • An increase in treatment is required. The facility can not go on in current state of infestation.
      • .
      • Violation Score: 15
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: Pest Technician reports indicate the ceiling in area above hot water tank and in storage area as possible sources of entry for the rodents.
      • .
      • Corrective Action(s): Ensure these areas are sealed with non-chewable materials.
      • .
      • Violation Score: 3
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Cooler unit malfunctioning. Internal temperatures of 8 degrees Celsius observed. Temperatures did not decrease during inspection.
      • .
      • Corrective Action(s): Cooler unit needs to be repaired such that temperatures of less than or equal to 4 degrees Celsius are maintained. Do not use cooler unit until such time as unit can maintain temperatures of less than or equal to 4 degrees Celsius.
      • .
      • Violation Score: 9
  4. Follow-Up Inspection

    0 infractions

  5. Follow-Up Inspection

    0 infractions

  6. Follow-Up Inspection

    0 infractions

  7. Routine Inspection

    1 infraction

    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Cooler unit off upon arrival of EHO. Cooler is broken. Technician has been called for service.
      • .
      • Corrective Action(s): Do not use until such time as cooler has been repaired and can achieve and maintain temperatures of less than or equal to 4 Degrees Celsius
      • .
      • Violation Score: 9
  8. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Four lower shelves were observed to have rodent droppings contaminating the area.
      • CORRECTED AT TIME OF INSPECTION - area cleaned and sanitized at direction of EHO.
      • .
      • Corrective Action(s): All food storage and food preparation areas are to be free from contamination. Cleaning is to occur in this area.
      • Failure to ensure food storage or food production areas are free from rodent contamination will result in fines or closure of facility.
      • .
      • Violation Score: 5
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): 1) Lack of paper towels at x2 hand sinks.
      • 2) One hand sink blocked at front cash area with rice cooker on tray.
      • .
      • Corrective Action(s): 1) ensure all hand sinks are adequately supplied at all times
      • 2) Rice cooker or any other item is not to impede use of hand sink
      • .
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Dish racks stored on grease trap.
      • .
      • Corrective Action(s): Grease trap is unsanitary. Do not use area for storage. Remove all items from surface of grease trap permanently.
      • .
      • Violation Score: 3
      • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Rodent infestation at facility.
      • Rodent droppings observed throughout.
      • Fruit flies observed in facility.
      • .
      • Corrective Action(s): Provide EHO with Pest Control Reports from past two inspections.
      • .
      • Violation Score: 9
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: 1) Hole observed that has been chewed in front area at cash. Hole shown to staff
      • 2) Gap exists at walk in cooler door. Black door sweep has been worn.
      • .
      • Corrective Action(s): 1) Seal hole in front cash area
      • 2) Replace gap at walk in cooler unit.
      • .
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Rodent droppings observed throughout facility. Floor and lower shelves affected.
      • .
      • Corrective Action(s): Clean and sanitize areas affected by rodent droppings.
      • Tonight the facility must completely clean and sanitize floor from front to back of kitchen, clean and sanitize all lower shelves, the floor of the walk in cooler unit and grease trap.
      • .
      • Violation Score: 15
  9. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Hand sink next to two compartment dishwashing sink blocked with scrubbing brush and sink plugs.
      • CORRECTED AT TIME OF INSPECTION - EHO removed items
      • .
      • Corrective Action(s): Ensure all hand sinks remain free from obstructions. Hand sinks should not be used to store sink plugs. Find more suitable location for sink plug storage.
      • .
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Staff observed to dump mop water into dishwashing sink and dishwashing area. Staff had entire mop bucket on shelf as well as mop in sink.
      • CORRECTED DURING INSPECTION - staff instructed to continue in designated mop sink.
      • .
      • Corrective Action(s): Facility has designated mop sink for dumping of dirty floor cleaning water as well as any rinsing or storing of mops or mop buckets.
      • Ensure staff are reminded to use designated mop sink for all mop related activities.
      • .
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Rodent droppings observed on floor in front area and under shelf in back are.
      • .
      • Corrective Action(s): Ensure floors are completely cleaned even in hard to reach areas.
      • .
      • Violation Score: 3
  10. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): upon arrival of EHO facility lacked sanitizer solution in back kitchen area
      • -CORRECTED DURING INSPECTION
      • - discussed at previous inspection. Ensure sanitizer solution is dispensed into Sanitizer buckets for EACH food preparation area at all times during the day.
      • Corrective Action(s):
      • Violation Score: 5

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