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Four Points by Sheraton Edmonton Gateway - Whirlpool

10010 12 Avenue SW Edmonton AB T6X 0P9 · Aquatic Facility

Official record from Alberta →

Inspection summary

Four Points by Sheraton Edmonton Gateway - Whirlpool has been inspected 10 times by Alberta Health Services (Environmental Public Health) since March 13, 2024. The most recent inspection, on September 8, 2026, recorded 1 infraction.

1 of 10 inspections on record found no infractions at all. In the past 12 months there were 5 inspections with 8 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 13 times across 9 separate inspections, most recently on September 8, 2026. For example: Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded once on March 6, 2025. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded once on March 6, 2025. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded once on March 6, 2025. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

10 inspections

  1. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. One of the three skimmers was not working. No flow or skimming action was noted in the skimmer in the SE corner of the whirlpool basin. Investigate and correct the issue with the non-working skimmer.2. There are two return inlets on the lower part of the foot well that are missing the eyeball fitting to ensure proper water circulation. Replace the missing parts of the eyeball fitting so they are working correctly as designed.
  2. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The microbiological water sample submitted on 24 Aug 2026 was unsatisfactory: Pseudomonas aeruginosa isolated, Take all necessary action to ensure microbiologically safe water. Submit a new microbiological water sample at your earliest convenience once the water chemistry is balanced.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. One of the three skimmers was not working. No flow or skimming action was noted in the skimmer in the SE corner of the whirlpool basin. Investigate and correct the issue with the non-working skimmer.2. There are two return inlets on the lower part of the foot well that are missing the eyeball fitting to ensure proper water circulation. Replace the missing parts of the eyeball fitting so they are working correctly as designed.
  3. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. One of the three skimmers was not working. No flow or skimming action was noted in the skimmer in the SE corner of the whirlpool basin. Investigate and correct the issue with the non-working skimmer.2. There are two return inlets on the lower part of the foot well that are missing the eyeball fitting to ensure proper water circulation. Replace the missing parts of the eyeball fitting so they are working correctly as designed.
  4. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The microbiological water sample collected 04/02/2026 was unsatisfactory: Pseudomonas aeruginosa isolated. Take all necessary action to ensure microbiologically safe water. Submit a new microbiological water sample at your earliest convenience once the water chemistry is balanced.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The microbiological water sample collected 04/02/2026 was unsatisfactory: HPC 1340 CFU/mL. Take all necessary action to ensure microbiologically safe water. Submit a new microbiological water sample at your earliest convenience once the water chemistry is balanced.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. One of the three skimmers was not working. No flow or skimming action was noted in the skimmer in the SE corner of the whirlpool basin. Investigate and correct the issue with the non-working skimmer.2. There are two return inlets on the lower part of the foot well that are missing the eyeball fitting to ensure proper water circulation. Replace the missing parts of the eyeball fitting so they are working correctly as designed.
  5. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. One of the three skimmers was not working. No flow or skimming action was noted in the skimmer in the SE corner of the whirlpool basin. Investigate and correct the issue with the non-working skimmer.2. There are two return inlets on the lower part of the foot well that are missing the eyeball fitting to ensure proper water circulation. Replace the missing parts of the eyeball fitting so they are working correctly as designed.
  6. Risk Management Inspection

    0 infractions

  7. Risk Management Inspection

    4 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • pH was measured at 7.89. Adjust the pH to between 6.8 to 7.6
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The chemical controller was reading 7.75 (above the set point of 7.4) but the chemical feed pump was not on and feeding acid into the system. Ensure to have the controller checked before the whirlpool is open to the public.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Sand and debris was noted in the whirlpool basin. Operator noted that the with the new filter installed the pool company was returning later in the week to check for leaks. He will advise to make sure they clean and remove the sand and debris.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Anti-entrapment plan needs to be updated and resubmitted as new suction outlets were installed in the whirlpool. Forward updated documentation for review and confirmed compliance.
  8. Risk Management Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • A new filter has been installed and is smaller than the previous filter. The filter is undersized for maintaining the required filtration for the whirlpool. Current filter is 4.91 sq ft and the previous approved filter was 7.06 sq ft. The correct filter must be installed before the whirlpool can reopen after the leak is repaired.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • The main drains in the basin will expire on January 5, 2025. Install new main drains that are complaint with the sump configurations in the basin. Ensure the anti-entrapment compliance plan is updated and submitted to the undersigned for confirmation.
  9. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • A new filter has been installed and is smaller than the previous filter. The filter is undersized for maintaining the required filtration for the whirlpool. Current filter is 4.91 sq ft and the previous approved filter was 7.06 sq ft. The correct filter must be installed before the whirlpool can reopen after the leak is repaired.
  10. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • A new filter has been installed and is smaller than the previous filter. The filter is undersized for maintaining the required filtration for the whirlpool. Current filter is 4.91 sq ft and the previous approved filter was 7.06 sq ft. The correct filter must be installed before the whirlpool can reopen after the leak is repaired.

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