A&W #0726

2268 - 4700 Kingsway, Burnaby · Restaurant

30 inspections

Routine InspectionOct 22, 2025
0 infractions
Routine InspectionMay 23, 2025
0 infractions
Routine InspectionOct 10, 2024
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings observed in back office area - under desk, under pop syrup rack and around gas cylinders.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 3
Routine InspectionMay 3, 2024
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Trace mouse droppings observed on floor - under office desk and behind mop sink / around electrical box.
  - Kitchen floor - under gravy warmer station, grease / food debris build-up in corners and on baseboards.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 3
  - 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
  - Observation (CORRECTED DURING INSPECTION): Onion ring station - counter lined with garbage bag.
  - Garbage bags are chemically treated and are not suitable for food contact surfaces.
  - Corrective Action(s): Staff removed bag during inspection.
  - Liners can be used such as clean parchment paper or butcher paper (brown paper roll)
  - Violation Score: 3
Routine InspectionNov 16, 2023
2 infractions
- 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): Right wall hot holding unit: tray for cooked eggs 45-55 C. All other inserts in warmer unit found to be above 60 C
  - Corrective Action(s): Product discarded.
  - Ensure staff keep insert drawers closed, within warmer unit.
  - Discontinue use of this drawer if food cannot be maintained above 60 C.
  - Violation Score: 5
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Pest control reports identify multiple pest proofing measures to be conducted throughout premise.
  - Corrective Action(s): Pest control recommendations are to be implemented in a timely manner to maximize effectiveness of pest managment program.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Box of handwipes and take-out sauces stored below front service area handsink. Both box and item packaging indicate previous moisture damage.
  - 2 drawer undercounter unit below pass through window, not in working order and not in use.
  - Corrective Action(s): Discard damaged box and contents.
  - Repair unit or remove and replace with vertical shelving unit to increase dry storage capacity.
  - Violation Score: 3
Routine InspectionApr 5, 2023
2 infractions
- 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): Gravy 48 C, warmer unit had become unplugged.
  - Corrective Action(s): Product discarded.
  - To prevent microbial growth cooked potentially hazardous foods must be kept hot at 60 C or warmer.
  - Violation Score: 5
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Trace mouse droppings under pop syrup rack and corners under adjacent desk.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Dishwasher door handle is missing.
  - Cooking line handsink - cold water tap is loose and does not consistently turn on / off cold water supply.
  - Corrective Action(s): Staff indicated replacement door handle has been ordered.
  - Plumber has been scheduled for a follow-up visit to repair hansink faucet.
  - Violation Score: 3
Follow-Up InspectionNov 21, 2022
0 infractions
Routine InspectionNov 14, 2022
1 infraction
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Kitchen door entrance - door sweep chewed through by mice at corner allowing for pest entry.
  - Corrective Action(s): Replace door sweep.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings observed in the following locations: dry storage room around safe, corners around electrical transformer, under office desk, behind pop syrup rack, and inside front service counter inside storage drawers.
  - Food and debris collecting in corners around grease trap under dishwashing sinks and inside cabinet under front beverage dispenser.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: 3 compartment sink faucet has plumbing leak.
  - Right upright food warmer not functioning, not in use.
  - Corrective Action(s): Repair faucet leak. Work order in place for repairs.
  - Repair food warmer to maintain food at 60 C or hotter. Work order in place for repairs.
  - Violation Score: 9
Follow-Up InspectionApr 21, 2022
0 infractions
Routine InspectionApr 12, 2022
2 infractions
- 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
  - Observation: High temperature dishwasher offline, not in use.
  - Corrective Action(s): High temperature dishwasher is to be repaired to provide a sanitizing cycle that meets or exceeds 71 C at dish level.
  - Until repaired all food served to customers is to be conducted using single use dishware and utensils only. No use of resuable mugs, dishware or cutlery.
  - Until repaired all food utensils and food equipment are to be cleaned and sanitized within the 3 compartment sinks.
  - Food equipment, food utensils and clean in place food contact surfaces must be manually cleaned and sanitized following the 4 step method;
  - 1)clean surface of debris using warm water and detergent,
  - 2)rinse surface with warm water,
  - 3)immerse for 2 minutes or apply surface sanitizer solution 200 ppm Quaternary Ammonia,
  - 4)allow surface of item to air dry before next use.
  - Violation Score: 15
  - 401 - Adequate handwashing stations not available for employees [s. 21(4)]
  - Observation (CORRECTED DURING INSPECTION): Back handsink obstructed with soiled dishware.
  - Corrective Action(s): Hand-washing stations are to kept fully accessible at all times to allow staff to conveniently and frequently wash their hands as needed.
  - Staff relocated dishware during inspection.
  - Violation Score: 5
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Door to back kitchen / office - door sweep has been chewed through at the corner allowing for pest entry.
  - Corrective Action(s): Replace door sweep.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings observed under 3 comparment sinks, behind organic waste bin, behind bun wheeled cart and inside front cabinets behind cup dispensers and under pop beverage dispenser.
  - Black residue observed on clean dishware storage shelf and dishwashing sinks drain board.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 3
Follow-Up InspectionOct 26, 2021
0 infractions
Routine InspectionOct 19, 2021
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Kitchen floor under cooking equipment grease and food debris build-up.
  - Back counter pop dispenser - syrup and debris build-up on counter under equipment.
  - Mouse droppings observed on the floor of dry storage behind safe, under mop sink and around transformer and inside cabinets under front point of sale station.
  - Dead mouse in trap behind transformer.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 9
  - 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
  - Observation: New beverage lines installed behind front handsink faucet interfering with access to faucet.
  - Corrective Action(s): Relocate piping away handsink faucet.
  - Violation Score: 3
Routine InspectionApr 16, 2021
1 infraction
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Mouse droppings noted in the following areas:
  - -Behind and under dishwasher
  - -Dry storage area across from shelving unit
  - *Corrective actions: thoroughly clean and sanitize the noted areas using a 100ppm bleach solution (2mL or 1 tsp bleach with 1L water).
  - Corrective Action(s):
  - Violation Score:
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Poor sanitation noted in the following areas:
  - -Dishwashing area (old food debris under sinks)
  - -Food scraps noted on the floor in walk in cooler.
  - -Floor underneath condiments dispenser covered in dried condiments.
  - -Scraps of onion skins under dry storage rack
  - -Grease and oil buildup between equipment on cook line.
  - *Corrective actions: ensure all above noted areas are cleaned and sanitized on a regular basis to avoid accumulation of food debris that may attract pests.
  - Corrective Action(s):
  - Violation Score:
  - 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
  - Observation: Sanitizer dispenser for 3 compartment sink unable to reach and adequately fill 3rd compartment for sanitizing food equipment. Staff are filling 2nd compartment with sanitizer solution.
  - *Corrective action: contact service company to adjust the placement of dispenser or length of dispensing tube to reach the 3rd compartment. Use the high temperature dishwasher on site for all warewashing.
  - Corrective Action(s):
Routine InspectionAug 12, 2020
0 infractions
Follow-Up InspectionFeb 27, 2020
1 infraction
- 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Burger patty warmer unit that is broken has been removed from premise. New replacement unit has not been received and installed.
  - Corrective Action(s): Install new warmer unit when received. Tracking information for equipment indicates unit will arrive Feb 28, 2020.
  - Burger patties are held for shorter duration within working right warmer unit.
  - Correction date: Feb 28, 2020
  - Violation Score: 3
Follow-Up InspectionFeb 20, 2020
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Cabinet below front cash register - one mouse dropping and grease marks are visible.
  - Corrective Action(s): Area described is to be thoroughly cleaned to remove all build-up of debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Left burger patty warmer (not in use) is broken and not functional. New replacement unit on order.
  - Juice dispenser 6-7 C, juice concentrate product information is currently unavailable.
  - Corrective Action(s): Replace left burger warmer unit, with warmer capable of maintaining food at 60 C or warmer.
  - Repair / adjust warmer to maintain juice at 4 C or colder, unless product information indicates juice is a non-potentially hazardous food.
  - Violation Score: 9
Routine InspectionFeb 13, 2020
2 infractions
- 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
  - Observation: Burger pattie steam warmer unit 54-57 C
  - Corrective Action(s): To prevent microbial growth cooked potentially hazardous foods must be kept hot at 60 C or warmer.
  - Repair / adjust warmer to maintain food at 60 C or hotter.
  - Violation Score: 5
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Front service counter - mouse droppings throughout storage cabinet below pop dispenser and below point of sale station.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine 1 tsp bleach / 1 liter water) after cleaning.
  - Violation Score: 9
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: juice dispenser reservoir 7 C
  - Corrective Action(s): Repair / adjust dispenser to maintain food product at 4 C or colder.
  - Violation Score: 3
Follow-Up InspectionJul 18, 2019
1 infraction
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Replace receiving door - door sweep as a portion is missing and can allow entrance of pests.
  - Date To Be Corrected By: June 20, 2019
  - Corrective Action(s):
Routine InspectionJul 11, 2019
2 infractions
- 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
  - Observation (CORRECTED DURING INSPECTION): Observation: Sanitizer strength noted at 100 ppm Quats in prep area and at front counter.
  - Correction: Sanitzer strength must be at 200 ppm Quats or greater to prevent the growth of pathogenic bacteria.
  - Corrective Action(s):
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Observation: door sweep under shipment door chewed through. Mouse droppings were found on the other side.
  - Date To Be Corrected By: July 18, 2019
  - Correction: Door sweep is to be replaced and the area cleaned and sanitized.
  - Corrective Action(s):
  - Violation Score:
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Observation: Walk-in cooler noted at 8 deg. C.
  - Date To Be Corrected By: July 11, 2019
  - Correction: Potentially hazardous foods must be stored at 4 deg. C or below. Operator is to have cooler serviced.
  - Corrective Action(s):
  - Violation Score:
Follow-Up InspectionJan 9, 2019
0 infractions
Follow-Up InspectionJan 7, 2019
1 infraction
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Front door weather strip is damaged, allowing entrance of pests into premise.
  - Corrective Action(s): Replace weather strip to pest proof entrance and exlude pests from entering the premise.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings observed on floor around safe, around transformer, under shelving behind walkin cooler, under office desk, around gas cylinders, around grease trap under dishwashing sinks.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine) after cleaning.
  - Violation Score: 9
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Walkin freezer is offline and not functioning.
  - Corrective Action(s): Walkin freezer is to be repaired to maintain product at -18 C
  - Violation Score: 15
Routine InspectionDec 10, 2018
2 infractions
- 401 - Adequate handwashing stations not available for employees [s. 21(4)]
  - Observation (CORRECTED DURING INSPECTION): kitchen handsink blocked by food tray covering sink.
  - kitchen handsink papertowel dispenser empty.
  - Corrective Action(s): Hand-washing stations must be equipped with a stocked liquid soap dispenser, warm water and single use hand drying towels from a dispenser.
  - Handsinks are to remain fully accessable at all times to allow for frequent and convenient employee handwashing.
  - Violation Score: 5
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Hole in wall adjacent to transformer.
  - Right front door - door sweep is damaged allowing entrance of pests.
  - Corrective Action(s): Seal hole in wall.
  - Repair / replace door sweep to exclude entrance of pests.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Food debris and mouse droppings collecting in the following areas: around safe storage, transformer storage, under dishwashing sinks, floor / under equipment throughout cooking line, under storage shelving along back side of walkin cooler, walkin cooler floor, throughout storage cabinets at front service counter and under both beverage machines and on floor in corners of front seating area and child booster seat storage.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine) after cleaning.
  - Violation Score: 9
Follow-Up InspectionJul 3, 2018
1 infraction
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Front entrance - right door has a gap between bottom of door and door jam that could allow entrance of pests.
  - Corrective Action(s): Install door jam on right door to close gap to exclude pests.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings on floor left on transformer in storage area.
  - Mouse droppings in corners
  - Shredded insulation from rodent nesting inside cabinet under front service counter pop dispenser.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine) after cleaning.
  - Violation Score: 9
Routine InspectionJun 25, 2018
1 infraction
- 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Front entry - right door has a gap between door and door threshold that can allow for entrance of pests into premise.
  - Corrective Action(s): Install a weather strip along bottom of door to close off gap and pest proof front entrance.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Mouse droppings / nesting activity observed in the following locations: left corner adjacent to transformer, right corner under piping adjacent to transformer, front cashier service counter under pop dispenser, storage shelves under cup dispensers, takeout items, shelves with jam packets and front seating area - booster seat storage area.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine) after cleaning.
  - Violation Score: 9
Follow-Up InspectionFeb 20, 2018
0 infractions
Follow-Up InspectionFeb 13, 2018
1 infraction
- 209 - Food not protected from contamination [s. 12(a)]
  - Observation (CORRECTED DURING INSPECTION): food utensil (fork) stored in container of stagnant water.
  - Corrective Action(s): food utensils in constant use are to be stored dry or on ice.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Office station - floor / corners build up of food debris, broken glass, mouse droppings.
  - Dry storage area - floor / corners build up of debris and mouse droppings.
  - Mop sink area - debris and mouse dropping build up on floor / corners
  - Dishwashing station - floor / corners / between tiles / hard to reach areas build up of debris.
  - Kitchen and walkin cooler - floor / corners / between tiles / under equipment build of debris.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Areas affected by pest activity must be sanitized with dilute bleach solution (100 ppm chlorine) after cleaning.
  - Violation Score: 9
Routine InspectionFeb 5, 2018
2 infractions
- 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
  - Observation: Dishwashing 3 compartment sink - disorganised soiled dishware in each sink.
  - Corrective Action(s): Ensure sinks area is organised - each sink set-up for the appropriate task.
  - All food equipment, food utensils and food contact surfaces must be cleaned of all debris, then sanitized after use. Food equipment, utensils and work surfaces in constant use for the same purpose must be cleaned and sanitized a minimum of every 4 hours or when changing uses.
  - Food equipment, food utensils and clean in place food contact surfaces must be manually cleaned and sanitized following the 4 step method; 1)clean surface of debris using warm water and detergent, 2)rinse surface with warm water, 3)immerse for 2 minutes or apply surface sanitizer solution, 4)allow surface or item to air dry before next use.
  - All food equipment and utensils where possible are to be cleaned and sanitized after use, using the dishwasher equipment.
  - Violation Score: 5
  - 401 - Adequate handwashing stations not available for employees [s. 21(4)]
  - Observation (CORRECTED DURING INSPECTION): Handwash station by dishwasher - papertowel dispenser empty.
  - Corrective Action(s): Refill dispenser.
  - Violation Score: 5
- 209 - Food not protected from contamination [s. 12(a)]
  - Observation: Bun inventory stored in customer seating area.
  - Forks in use stored in a container of stagnant water.
  - Corrective Action(s): Do not store any product in customer access areas.
  - Food utensils in use are to be stored dry - are to be properly cleaned and sanitized minimum of every 4 hours.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Food and debris build-up noted on the floor / corners of the following areas - office station, dry storage area, mop sink area, dishwashing sinks station, walkin cooler, front service area - under beverage dispensers.
  - Corrective Action(s): All areas described are to be thoroughly cleaned to remove all build-up of food and debris from surfaces.
  - Violation Score: 9
Follow-Up InspectionOct 2, 2017
0 infractions
Routine InspectionSep 20, 2017
2 infractions
- 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
  - Observation (CORRECTED DURING INSPECTION): Observed staff on duty omit sanitizing step. Cutting board was washed, rinsed and put away on shelving. This is not correct manual dishwashing procedures. When asked about proper dishwashing procedures, staff member was aware of sanitizing step. Signs posted on back wall.
  - Corrective Action(s): Sanitize all dishes after washing and rinsing. Ensure all staff are trained and following proper manual dishwashing procedures.
  - Violation Score: 15
- 304 - Premises not free of pests [s. 26(a)]
  - Observation: Mouse droppings noted under cup dispenser below front service counter. Appears to be from previous issues.
  - Corrective Action(s): Clean up mouse droppings and sanitize the area. Continue to monitor for further activity. Correction date: Sept. 21/17
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Food debris, dirt noted on hard to reach areas of the floor - under equipment and where floor meets walls/counters. Spill noted under counter where drink cups are stored.
  - Corrective Action(s): Thoroughly clean all areas of the floor to remove dirt and debris. Clean up all food splatter/spills from walls and cabinets. Correction date: Sept. 27/17
  - Violation Score: 3
  - 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
  - Observation: Large section of ceiling tiles missing in back area. One portion is over top of area where clean dishes are stored.
  - Corrective Action(s): Replace all missing ceiling tiles. Correction date: Sept. 27/17
  - Violation Score: 3
Routine InspectionOct 18, 2012
0 infractions