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Hi Five Chicken

C115 - 20727 Willoughby Town Centre Dr, Langley · Restaurant

Official record from Fraser Health →

Inspection summary

Hi Five Chicken has been inspected 3 times by Fraser Health Authority since March 13, 2026. The most recent inspection, on October 13, 2026, recorded 2 infractions.

1 of 3 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 3 infractions recorded. The higher-risk findings here relate to: Handwashing and staff hygiene and Food temperature control.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded once on October 13, 2026. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded once on March 13, 2026. For example: 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded once on October 13, 2026. For example: 306 - Food premises not maintained in a sanitary condition [s. 17(1)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

3 inspections

  1. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation: Two of the three handwash paper towel dispensers not working well or at all. Both are in process of replacement.
      • Corrective Action(s): Get these two units replaced or functioning as designed as soon as possible. Send pic to me when completed. Follow up in a couple of weeks.
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Several small patches of wall and stainless steel shelves in walk-in cooler appear to have mould gowth indicative of long periods of time between cleaning as required by sanitation plan.
      • Corrective Action(s): Clean and sanitizer walk-in cooler as discussed.
      • Violation Score: 3
  2. Follow-Up Inspection

    0 infractions

  3. Routine Inspection

    1 infraction

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation: Prep cooler measured 15 C. Minimal high risk foods stored in this unit, but cheese and sauces noted. Discussed with manager and unit is due for servicing. Call made.
      • Corrective Action(s): For the cheeses and sauces, place in insert with ice to supplement temperatures until unit is fixed. Send pic of temperature gauge in unit showing proper temperatures as discussed.
      • follow up as noted on report.
      • Violation Score: 5

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